- Before joining a family, use Permanently delete account on the Create or join a family screen. After setup, on iPhone open More → Delete account; on Android open Me → Permanently delete account.
- Check whether you own the family. Transfer ownership before deletion.
- Export any data you want to keep.
- Enter the confirmation word shown by the app and confirm permanent deletion.
What is removed
Your account, profile and memberships are removed through the app flow. Shared content may be retained where other members need it, with the author anonymized, under the applicable policy.
Store subscription
Deleting a NESTA account does not automatically cancel a subscription. Cancel it separately in Google Play or App Store before deletion.
If you cannot open the app
Use the public email below. You do not need to reinstall the app to submit a request.
Request deletion without the app
You can request deletion of your account and associated data even if you have uninstalled the app. You can also request deletion of specific data without closing your account. Email us from your NESTA account address and explain what you want deleted. We verify your identity and confirm the scope before permanent deletion. Do not send passwords, PINs or identity documents.