From the app
- Open Me → Setup
- Open Help & diagnostics
- Choose Send an issue or suggestion
We are here when you need us.
During beta, support starts in the app so useful technical details can be sent without sensitive content.
Account and access
For email verification, invitations, sessions or permissions, include the diagnostic code shown by the app—never passwords, PINs or documents.
Emergencies
NESTA is not an emergency service. If there is immediate danger, contact local emergency services.
Delete account
Steps and consequences of permanently deleting a NESTA account.
Frequently asked questions
Why does the app sometimes show offline?
NESTA can continue with on-device data and retries synchronization automatically when internet returns.
Where do I manage my subscription?
Directly in Google Play or App Store, using the account that made the purchase.
What if an invitation does not work?
Verify the email, update the app and send the diagnostic code from Help & diagnostics.
Can I use NESTA for emergencies?
SOS helps a family coordinate, but does not replace local emergency services.