From the app
- On iPhone, open More. On Android, use the public email below.
- Open Help & diagnostics
- Choose Send an issue or suggestion
We are here when you need us.
Contact us by email or use Help & diagnostics in the app. Do not send passwords or sensitive documents.
Account and access
For email verification, invitations, sessions or permissions, include the diagnostic code shown by the app—never passwords, PINs or documents.
Emergencies
NESTA is not an emergency service. If there is immediate danger, contact local emergency services.
Delete account
Steps and consequences of permanently deleting a NESTA account.
Frequently asked questions
Why does the app sometimes show offline?
NESTA can continue with on-device data and retries synchronization automatically when internet returns.
Where do I manage my subscription?
Directly in Google Play or App Store, using the account that made the purchase.
What if an invitation does not work?
Verify the email, update the app and send the diagnostic code from Help & diagnostics.
Can I use NESTA for emergencies?
SOS helps a family coordinate, but does not replace local emergency services.
Public contact
For support, privacy or requests about your data, contact the email below. Do not send passwords, PINs or sensitive documents.